Manage team credits

Review 4ACE team credit balance, payment history, credit changes, and simulation credit usage.

Credits are shared by the selected team. Use them to track simulation usage, payment history, available balance, and whether a batch can be queued.

Before you start

Select the correct team from the team switcher.
Open Team in the sidebar, then select Billing.
You need billing access to view the Billing page. Without it, 4ACE shows Access Denied and asks you to contact an administrator.

Where credits appear

Location	What it shows
Sidebar Team badge	Latest available team credit balance.
Team overview	Credits used this month, credits remaining, last payment, Buy Credits, and View Usage.
Billing > Payments	Team payment history and receipt details.
Billing > Credits	Credit balance changes over time.
Simulation and batch setup	Estimated credit cost after required inputs are selected.
Batch queue dialog	Cost, available credits, and blocking warning when credits are insufficient.

Buy credits

Open the selected team's Team overview.
In Billing & Credits, select Buy Credits.
Choose an enabled credit package.
Review package name, credit amount, price, discount when present, and currency.
Continue through the payment flow.

If no enabled packages are available, Buy Credits is disabled and the package list shows No deals available.

Review payments

Open Team > Billing.
Select Payments.
Review payment user, amount, purchase date, and status.
Use filters when needed.
Select View Invoice to open receipt details.
Select Export to download the loaded payment history as CSV.

Receipt details can include status, discount, amount, credits, refunded credits, transaction ID, user, date, updated date, and failure reason.

Review credit changes

Open Team > Billing.
Select Credits.
Review each row by date, change, balance, and type.
Use filters when needed.
Select Export to download the loaded credit history as CSV.

Field	What it means
Date	When the credit change was recorded.
Change	Positive, negative, or zero credit movement.
Balance	Team credit balance after the change.
Type	Manual or Automatic credit adjustment.

Payment statuses

Status	Meaning in 4ACE
Unknown	Status is not recognized.
Initiated	Payment was started.
Success	Payment completed successfully.
Failed	Payment failed.
Canceled	Payment was canceled.
Requires Payment Method	Payment needs a payment method.
Requires Action	Payment needs additional action.
Requires Confirmation	Payment needs confirmation.
Processing	Payment is still processing.

Credits and simulations

4ACE estimates credit use when enough simulation inputs are selected:

Vehicle and ambient are required for credit estimates.
Circuit is required for non-OpenSim estimates.
FastSim estimates can use lap count or duration settings.
Batch simulation queueing compares batch cost with available team credits.

If a batch costs more than the available balance, 4ACE disables confirmation and shows: There is not enough credits available, please change batch or add more credits.

Troubleshooting

Problem	What to do
Access Denied on Billing	Ask a team administrator for billing access.
Buy Credits is disabled	No enabled credit packages are available for the team.
Export does nothing	The table has no loaded rows to export.
Credit estimate is missing	Select required vehicle, ambient, and circuit when required by simulation type.
Batch cannot be queued	Reduce included designs, change batch settings, or add credits.

Manage team credits

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